I understand that there are many things that come up in everyday lives. While I am sympathetic, the salon cannot absorb the financial responsibility of last-minute cancellations.

To ensure quality service and individual attention, I don’t double book appointment times. Each client’s time is specifically reserved. When appointments are missed without notice, it means someone else misses out on that slot, which is unfair to both me and other clients.

To protect you and others, I’ve implemented the following salon policies, which I may apply at my discretion and waive where I deem necessary:

• All new clients are required to pay a 50% deposit to secure their appointment, deducted from the overall service at the appointment’s end.

• No-shows or cancellations outside a 48-hour notice period will result in the loss of your deposit.

• A fee of 100% of your service will be charged for no-show, late cancelations, and late arrivals of 20mins.

• A late service change (eg dropping colour for just a cut) will result in a cancellation fee of 50% of that service.

• All clients will receive a confirmation text and email 48 hours before their appointment.

• We use and recommend professional products. To guarantee lasting results, it’s essential to use the recommended home hair care purchased from Ombre’ Hair Salon.

I appreciate your understanding in advance and look forward to meeting you.